Introductory

• What browsers can I use to access your site?
• What is Adobe Acrobat Reader? Why do I need it?
• Where can I find definitions for all the financial terms used in your reports?

• What is Secure Sockets Encryption?
• How secure is your site?
• Why does my browser ask me if I want to continue or cancel when I switch to secure mode?
• My computer won't let me use secure access. What do I do?

• How much does your service cost?
• How much does a report cost?
• Do you offer a guarantee?
• I don't have a credit card. How can I pay for a report?
• I had to download a report twice. Will I be charged again?

• How do I download and install Acrobat Reader?
• I'm trying to register for your site, but it keeps sending me back to the login page. Why?
• I registered for your site, but it won't let me log in. What's wrong?
• I'm having trouble downloading reports. What should I do?
• I downloaded a report, but I can't find it on my computer. Where did it go?
• I keep getting a "server error" when I click on a button inside your web site. What's going on?
• I want to download Acrobat Reader for my Macintosh. What's the difference between Binary and BinHex files?
• How can I find the ticker symbol for a Market Index?

What is Adobe Acrobat Reader? Why do I need it?
We use Adobe Acrobat, the new standard in paperless publishing, to provide stock reports on the internet. With Acrobat Reader, you can download, view, print, and save stock reports in their original format (called Portable Document Format, or PDF for short). The Acrobat Reader software, including instructions for installation, can be downloaded for free from the Adobe Systems website.

Where can I find definitions for all the financial terms used in your reports?
Many of our reports have a companion guide available free of charge. These guides explain evaluation measures and often include a glossary of financial terms used. After logging into our site, click on the "Order Reports" button and then on the "Order Documents" button to see a list of report guides.

How secure is your site?
We provide a high level of security for our customers by using Netscape SSL encryption to ensure a secure connection. SSL encryption is considered by most experts to be the best security available on the Internet. Customers need to provide an ID number and a password to enter this site. By selecting Secure mode before entering data such as a password or credit card number, customers can expect complete security while using our web site. Customers can always call our Customer Service number, 800 820-7073, if they have any questions about web site security or would prefer to give credit card information over the phone.

Why does my browser ask me if I want to continue or cancel when I switch to secure mode?
Your broswer is simply alerting you that it will begin encrypting data on the next page you visit. Click on "continue" to enter the secure area of our web site. Your browser will also alert you when you leave our secure area, and you should again click "continue" in order to exit our web site.

My computer won't let me use secure access. What do I do?
Secure access is recommended for credit card transactions on the internet. You may still take full advantage of all the services we offer in non-secure mode, but we suggest that you call our Customer Service number, 800 820-7073, to place credit card orders.

How much does a report cost?
The reports are really inexpensive -- as little as $1.50. Each report has a unit price: for example, a First Call Earnings Estimate Report costs 1 research unit, and a Standard and Poor's Stock Report costs 2 units. We offer three discount plans for ordering reports:

Do you offer a guarantee?
Our unit plans allow you to purchase reports for as little as $1.50 each. All plans come with our Guarantee to Make You Happy™. If you ever ask us, we will immediately give you your money back. Period. No 30 day limit. No letters to write. Just let us know.

I don't have a credit card. How can I pay for a report?
You can also pre-pay with a personal check. Please call our Customer Service number, 800 820-7073, and ask about payment by check.

I had to download a report twice. Will I be charged again?
No. You will not be charged if you download the same report within 5 days of placing your original order. To access a report that you have already downloaded, you must click on the History of Orders button after logging in. Follow the instructions on the page to view your history of PDF files. Reports downloaded within the last 5 days will still be available for download. Please note that anytime you place a new order units will be deducted from your account balance.

I'm trying to register for your site, but it keeps sending me back to the login page. Why?
Make sure you aren't double-clicking on the "register" button. All buttons and links on the web should be single-clicked. If the problem persists, email visit our Feedback Page and tell us your name, e-mail address, and the login ID and password you desire. We will register your account and respond with a confirmation via e-mail.

I registered for your site, but it won't let me log in. What's wrong?
Please make sure you aren't double-clicking on any buttons (see above question) and if the problem persists, please visit our Feedback Page and tell us your name, e-mail address, and the login ID and password you are using. We will verify your account, make any changes necessary, and respond with a confirmation via e-mail.

I'm having trouble downloading reports. What should I do?
Make sure you have both downloaded and installed the Acrobat Reader software. Acrobat Reader is needed for viewing your reports. Instructions for installing the Acrobat Reader software are included when you download the installer. If you have installed Acrobat Reader and are still unable to download reports, please return to our login page and try again from the top. If the problem persists, please visit our Feedback Page and explain the problem, or call our Customer Service number, 800 820-7073, and we'll be happy to assist you.

I downloaded a report, but I can't find it on my computer. Where did it go?
Your browser saves downloaded files to a specific directory or folder on your computer. Look inside your temp directory if you are using Windows, or inside your browser folder (such as Netscape or Explorer) if you are using a Macintosh. Your reports are downloaded in PDF format, and have a .pdf suffix in their filename. You can use your computer's Find File function to search for "PDF" in order to locate your reports.

I keep getting a "server error" when I click on a button inside your web site. What's going on?
Sometimes your browser gets "lost" while navigating through sites that require input from the user. Because the server error is cached, you keep getting the same error over and over again. You should login again from our home page and try again from the top. If the problem persists, you need to clear your disk and memory caches before logging in again. You can clear your caches in Netscape under "Options/Network Preferences." To clear caches in Microsoft Explorer go to "View...Options". Click the Advanced tab. Then hit the Settings button in the Temporary Internet Files. Last, click the Empty Folder button.

I want to download Acrobat Reader for my Macintosh. What's the difference between Binary and BinHex files?
The Acrobat Reader Installer (available from the Adobe Systems website) for Macintosh can be downloaded as a Binary file or a BinHex file. Binary and Binhex are both ways of encoding Macintosh files for transmission over the Internet. Both file types can be decoded with Stuffit Expander, a free utility from Aladdin Systems. Although it is a longer file size and therefore a longer download, the BinHex file (sometimes called an .hqx file) is more universal, and we recommend that you chose the BinHex file type unless you are already familiar with Binary files and how to decode them.

How can I find the ticker symbol for a Market Index?
A complete list of Market Index ticker symbols is available for free from our Newsletter Page. This site provides historical price charts on any of the listed indicies.